Refund policy

Last updated: 18 October 2026

What you buy

When you top up you buy game credits (digital content). Credits are added instantly and cannot be withdrawn or exchanged for money.

Right of withdrawal

Because digital content is delivered immediately, by confirming the top-up you expressly accept that performance of the service begins and, as a result, you lose the 14-day right of withdrawal for the part already used. If you have not spent any of the balance from that top-up, you can ask us to refund it within those 14 days.

When we refund

• Top-ups with unspent balance, within 14 days of the purchase.
• Duplicate or mistaken charges.
• Technical failures on our side that stop you from using what you bought, at support's discretion.
• Conquered parcel: the game automatically returns 50% of what you paid for it, in credits; this is not a refund in money.
• Attacks stopped by a shield or cancelled: the game automatically returns 80% of the cost in credits; this is not a refund in money.

When we do not

We do not refund credits already spent on parcels, attacks, shields, winning bids or leases, nor do we compensate in money for the loss of a conquered parcel or of its value (only the automatic credit refund described above): it is part of the rules of the game. We also do not refund the balance of accounts suspended for breaking the terms.

How to ask

Write to [email protected] from your account's email, stating the date and amount of the top-up. We reply within 5 working days at most and refund the amount by the same payment method.